1. Introduction

CalmHarbour ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calmharbour.sbs (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Website includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, telephone number, and postal address, that you voluntarily give to us when you register with the Website, contact us, or when you choose to participate in various activities related to the Website. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Website or our services.

2.2 Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.

2.3 Financial Data

Financial information, such as data related to your payment method (e.g., credit card number, bank details) that we may collect when you purchase, order, or reserve from our services. We store only very limited, if any, financial information that we collect. Instead, financial information is collected and stored by our third-party payment processors.

2.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Website from a mobile device.

2.5 Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

3. How We Use Your Information

We may use information collected about you via the Website for a variety of business purposes, including but not limited to:

  • Creating and managing your account.
  • Processing payments and refunds.
  • Responding to your inquiries and contact requests.
  • Sending you administrative information, such as appointment confirmations, booking details, and updates about our services.
  • Personalizing your experience on our Website.
  • Delivering targeted advertising, newsletters, and promotional materials based on your preferences.
  • Analyzing Website usage to improve our content and services.
  • Protecting against unauthorized access to our services and our Website.
  • Complying with legal obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

4.4 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.5 Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

5. Third-Party Websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

  • Right to Access - You have the right to request copies of your personal information.
  • Right to Rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure - You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing - You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing - You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in Section 12.

8. Children's Information

The Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 years of age. If you are under 16, please do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the information provided in Section 12.

9. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

10. Retention of Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

CalmHarbour
Flat 65o Cooper View
Lake Vicky, BL7 8BW
United Kingdom
Email: [email protected]
Phone: +44 3534 179278